Thursday, May 28, 2009

Customer "Service"

I've expressed my disapproval in the past about customers talking on their cell phones while going through the checkout line, but how about cashiers who talk on the phone while checking people out? I don't know about you, but I'm not a fan of that, either.

(I'm not talking about cashier's talking on their cell phones, because seriously, that should be grounds for disciplinary action.)

If I'm in the process of purchasing something and the cashier feels the need to answer the phone, I think the customer should be placed on hold until our business is concluded. I think talking to anyone on the phone while simultaneously taking my money is rude. (If it's some kind of emergency, politely excuse yourself, I don't mind waiting.) And, hey, Sur La Table girl, don't shoot me a dirty look (while you're on the phone) because I dared to ask you for a bigger bag for the fancy knife I just bought for Father's Day. At that price point, I don't think it's too much to ask for a bag large enough so the item doesn't extend beyond the handles. I wish I'd just waited for Bev, the rockin' salesperson who helped me picked out my knife.


Heather said...

Totally hate it when they answer the damn phone and other employees are just lounging about.

Bev rocks!

Bee said...

A woman once rolled her eyes when I asked her if she could check for the right shoe on a pair I wanted to buy. SHE ROLLED HER EYES! I stopped her and told he to forget it and could she get the manager instead. She panicked and said that she was supposed to be on her lunch break soon and that was why she was in a hurry. No excuses!

I worked at a Brown's Chicken and never gave anybody attitude.

Trix in the City said...

Or when your mani/pedi lady continuously answers her IPHONE while doing your nails!

KB said...

HA! I'd forgotten about that. The first time didn't bother me, too much, but the second time was a bit annoying.

lizzie said...

This happens here in England too. Some of our customer service people are just as bad. What makes me really angry is when they have a conversation with someone on another checkout, or someone they know is behind me in the queue and they ignore me while they are taking my money.